In his keynote address at REBA’s Innovation Day, Unilever’s Keith Williams, (HR Services Technology Director and global project lead for re-imagine benefits delivery) discusses the fundamental importance of treating employees as customers, and what this means in terms of a change in mindset and ways of working.
Keith now provides HR digital transformation consultancy services. You can contact him at keith.williams@kmw3.com and +44 (0) 7876 252278