ABOUT US

KMW3 was founded by Keith Williams and Keren Sutherland to support HR leaders develop and implement impactful HR digital transformation.

Photo of Keith Williams - consultant - HR digital transformation, digital employee experience and HR chatbots

Keith Williams

Prior to founding KMW3 Keith was HR Services Technology Director at Unilever, where he gained a deep understanding of what is needed for HR Digital Transformation to succeed, as well as the many potential pitfalls on the journey. Read more about Keith’s experience.

Since establishing KMW3 he has used this experience, and the lessons learned, to support organisations in their own HR digital transformation. Clients include GE, Anglo American and the United Nations Development Fund.

At KMW3 he advises clients on HR digital transformation projects which put the Employee Experience front and centre – using design thinking, use cases, employee experience mapping and the re-imagining of processes – to deliver omnichannel, personalised and consumer-like employee experiences.

In 2020 completed the Oxford Artificial Intelligence Programme at the Said Business School, University of Oxford and has particular expertise in conversational chatbots

Keith is a regular keynote speaker and has appeared at conferences internationally. He also regularly leads a series of round-table events for one of the world’s largest global technology firms.

Outside of work Keith is a lover of fine food and an enthusiastic cook – and has been given the title of “the Catering Manager” by his wife! His other passion is fly fishing which he does at every opportunity.

Keren Sutherland

Keren has worked in marketing for over 30 years, during which time she has led teams  through digital transformation of the marketing function.

An early adopter of customer personas and experience maps in a marketing context to deliver great customer experiences, she brings a wealth of experience and enthusiasm when working with HR teams.

She was formerly Head of Marketing at CIPD.

Why not get in touch today for an informal chat about how we could help you?