KMW3 was founded in late 2019 by Keith Williams and Keren Sutherland to support organisations to develop and implement their HR digital transformation strategy, with a focus on digital employee experience and conversational chatbots.
Prior to founding KMW3 Keith was HR Services Technology Director at Unilever, where he gained a deep understanding of what is needed for HR Digital Transformation to succeed, as well as the many potential pitfalls on the journey. Read more about Keith’s experience.
Since establishing KMW3 he has used this experience, and the lessons learned, to support organisations in their own HR digital transformation. Clients include GE, Anglo American and the United Nations Development Fund.
At KMW3 he advises clients on HR digital transformation projects which put the Employee Experience front and centre – using design thinking, use cases, employee experience mapping and the re-imagining of processes – to deliver omnichannel, personalised and consumer-like employee experiences.
Keith has a degree in Music from York and started life as a professional musician and conductor and sees many parallels with digital projects – “Just as original instruments revolutionised the way you learnt to perform music, and Stockhausen demanded a new way of playing piano, running a digital transformation project requires a radically different approach.”
Outside of work Keith is a lover of fine food and an enthusiastic cook (and has been named the Catering Manager by his wife!). His other passion is fly fishing which he does at every opportunity.