Potential subject areas for learning programmes and consultancy projects

To help you define the types of subject matter that you might want to include in a bespoke learning programme or consultancy project (be it a short, sharp intervention or more in-depth), we’ve put together a list of potential topics. We don’t pretend that it covers every eventuality or need (nor the full extent of what we can do!) – so do get in touch to discuss any other subjects.

  • Expectation Management  
    • Understanding Cognitive AI 
    • Problems to be aware of with Chatbots 
  • Chat/Bot Learning 
    • The different kinds of Chat/Bot 
    • Choosing the kind of Chat/Bot that meets your needs 
  • Project Support 
    • Setting the Project up for success (A Chat/bot project is different) 
    • Developing a Business Case for a Chat/Bot 
    • The best Use Cases to develop in order to encourage Adoption 
    • Choosing Suppliers (Tech, Language, Project) 
    • Forming/Hiring the team you need 
    • Building the Chat/Bot 
      • Language 
      • Personality 
      • Boilerplate project 
    • Preparing to deploy a Chat/Bot (Language Training) 
  • Post Go-Live Support 
    • Monitoring Adoption 
    • BAU Metrics 
    • Ongoing Language Training 
    • Day to  day Support Structures 
  • Change Management 
    • Why a Chat/Bot Project requires a different approach 
    • Company Culture (How an organisation works) 
  • Expectation Management 
    • Chat/Bots 101 (What it can and can’t do) 
      • How a Chat/Bot works and the implications for a project 
    • Understanding Cognitive AI (Language Understanding) 
    • Problems to be aware of with Chatbots 
  • Change Management 
    • Why a Chat/Bot Project requires a different approach