Consultancy

There’s a lot of hype, and a fair amount misunderstanding, about how to deliver a game-changing HR digital transformation programme which actually delivers ROI and meets organisational expectations – both of the board and employees.

What we are able to offer clients is the benefit of the knowledge, hands-on experience and many lessons learned whilst Keith was HR Services Technology Director at Unilever, where he was responsible for developing and rolling out (what was then ) the most ambitious technology enabled global digital HR transformation programme. 

His experience means that there’s no hype, no hyperbole, no urban myths – but practical, pragmatic and business/ROI driven advice. And we’re well connected with other subject experts whose expertise we can call on.

From working as part of your team in an advisory capacity helping you build the business case or project plan, we can provide a range of consulting services to help organisations overcome the challenges they find on their HR Digital Transformation, digital Employee Experience or conversational Chatbot journey. Read about Keith’s credentials.

Just some of the things we can help you with include:

Business case/project planning:

  • Helping you develop a business case so that real benefits and financial return are demonstrated
  • Working with you to define Purpose, Vision and Goals for your project along with its guiding principles,
  • Helping identify and prioritise the things (use cases) which will deliver the greatest value to both the Employee and the business
  • Support in strategy, planning and managing a digital transformation project using Best practice
  • Helping you manage stakeholder expectations
  • Facilitating the choice of the right technology or implementation partner
  • Auditing existing Employee journeys and workflows, and making recommendations

Project stage

  • How to use design thinking and employee experience maps/use cases to define what will be delivered
  • Facilitating the re-imagining of existing processes
  • Best practice in User Interface design
  • Development of self-service strategies
  • Support in development of best practise knowledge management (to support self-service and agents)
  • Help you define the skills and competences you need in your team
  • Support you in running an Agile project
  • Advice and support in training and implementation of conversational chatbots (utterances and intent, crafting natural language conversations etc)

We can work with you virtually or face-to-face (as Covid -19 allows) in any of the following ways:

  • as part of your team in an advisory/ consultancy capacity
  • facilitating sessions at strategy days/ awaydays
  • supporting you with presentations to senior stakeholders/ expectation management
  • one to ones
  • team meetings

Get in touch today for an informal chat about how we can support you in your chatbot and digital HR transformation journey.